i dont know much about espresso machines but i think you should inspect the machines back for screws to take out with a phillipshead driver. its the one with the + sign. take the tool and remove the screws. take the part(s) out that need cleaned and do so. replace everything in its proper place.
if that dont work, check for a lable with a phone and serial/make/model numbers on it. give the company a buzz and tell them the issues you have with the machine (i.e. no iunstruction booklet)
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